We drove 4 1/2 hours to visit. Brendan was our guide and he was amazing. If you go, I recommend you ask for him. He had lots of knowledge and stories to share about the canyon and the area.
The lady tour guide behind us was extremely loud and rude and should not be working with people. The mask policy is a joke and only for the canyon. The lady tour guide was shouting at us and everybody else to wear their masks throughout the whole tour, we could hear her all over the canyon. When her group caught up with ours, I pointed out that the mask has no effect if she wears it below her nose, she was wearing a thin piece of cloth as well. She got really defensive and angry and pointed out that she has asthma, and then proceeded to talk loudly about how horrible some people are to her entire group when we walked away.
If you enforce customers to wear masks for no reason, when itās it worn anywhere else in the country, we expect the tour guides to do the same and act professionally. People visit and pay a lot of money to visit and take pictures, do not be surprised when we remove masks for 20 seconds to take a picture.
Get rid of your asthmatic tour guide.
Response from Host
Oct 2022
Dear customers, thanks for your feedback. We apologize to you for the service provided by the tour guide. We care about every guest's experience and feedback. This issue has been reported to the onsite operator manager. We will continue to improve our travel experience and apologize again to you and your family.
However, according to the order of the Navajo Nation, mandatory masks during the tour, which is for the safety of all visitors.
Thank you for visiting