We had reservations for this shuttle service to pick us up Christmas Day. We thought they would be prompt but their driver was over an hour from the time we checked in. We had reservations and we told him this and he responded that he didnāt care and swore at us when we were adamant that we needed to leave quickly. After the rude treatment we didnāt ride with this company but instead took a taxi ... the roads were empty it was quick, no excuse could be seen for why we wanted we waited so long or why the dispatcher couldnāt reach him either when we called 30 minutes into our wait. The person never apologized. To add insult to injury they charged my credit card and hung up on me when I called to repeat the issue and get a refund. Now I get to call my credit card company to deal with a rude and unprofessional company. Please, save yourself the headache ... use the trains, uber, Lyft or a taxi before this company. We will be using the train on the way home, anything to avoid dealing with this company!!!! Plus it will be faster.