DavidGoldberg123
Jun 2019
If I could give this company less than one star I would have!
I book a ride for two on a shared van. I made sure to set requested pickup 4 hours prior to flight, just to be safe. After they were 45 min late I called their support and was told that the driver will be there in 20 min and they assured me that I will still make it on time. 20 min later I call again and I'm told he is 15 min away, than I call again and they say the driver is 10 min away, this just kept happening, for two hours! I started to debate whether I should just get an Uber and pay the price, but they kept telling me that I am the last pickup and therefore it is better if I just wait a few more minutes and I will make it on time to the airport. Finally when the driver arrived he told me that he got assigned with my ride ten minutes earlier!! and he refued to let me on becausee he had 5 more pickups after me and he said that there is no chance that I will make it on time and that he doesn't want that responsibility. I rushed on an Uber and got to the airport 45 min before my international flight and ended up paying 3 times to Uber from what I would have paid if I had taken it earlier in the day. The customer service reps of Airlink Go were rude, and so unhelpful! they kept lying to me on hte phone! This company just wants to take your money and won't provide you hte service you paid for. ABSOLUTLY HORRIBLE!