My friend and I had to opt out of the experience, as upon the arrival weāve quickly realized how unprofessional this company was.
Firstly, they did not reserve kayaks, which we communicated about before and were promised one.
But the real the reason we did not participate was the life jackets- they were DISGUSTING: dirty, wet, smelly and generally just not something you would want to spend 2 hours in close skin contact with. Especially during Covid and Monkey Pox times.
Really disappointed, as it was my friendās birthday gift and we were looking forward to this experience very much!
The guys handling the operation didnāt seem to care at all.
Very sad and I would definitely suggest to try another company for what should be a fun, safe and enjoyable experience.
ED
Response from Host
Aug 2022
This is an unfair review as you did not attend our experience. Very sorry but we do not issue refunds if you canel after our start time. We realize things happen but we have very limited space and only one group per night. Should you need to cancel or reschedule you only need to communicate before hand. We do not refund for cancelations after starting time.
Also reservations for kayaks are possible just let us know before hand and remind us when you arrive you reserved.
Life jackets are cleaned after each group with hibiclens surgical sanitizer and replaced every year.