The Viator Exclusive Day-Tour from Seattle to Mt. Rainier was disappointing. The pick-up details were unclear, and when I called for clarification, the person on the phone was rude. On the tour, the driver repeatedly left the bus doors open for 30-45 minutes at a time, causing the bus to get extremely cold, and to make it worse, they had the AC blasting while we were in the snow. I’ve taken other tours in Seattle before, and I’d recommend splurging on a different company—this one just wasn’t worth it.
Response from Host
Jan 2025
Thank you for sharing your feedback. We’ve reviewed our records and don’t show anyone with your name taking a tour with us. To help us address this situation, we kindly ask that you contact our office directly. We want to ensure every guest has a positive experience, and your input will help us investigate and improve where necessary.
Thank you!