I was a bit taken aback when the "bus" pulled up on the corner outside the hotel. I say "bus" in quotations because it wasn't a bus, it was a modified van with extra seats, narrow aisles and clearly had the top of it sawn off to make it open. That being said though, I actually really enjoyed the tour and the tour guide. I found it to be extremely informative and the guide to be very enthusiastic about the city.
The NASA bit is where they really could have used some time management though. Really the main reason for the city tour and NASA was because it was a cheaper way of getting there and you see more than what you would if you just took a cab that whole way. We didn't arrive to NASA until 12:30 and were told to jump straight in line for the 90 minute tram tour...the part that no one told us though was how long the line actually would/could be. We waited for over 2 hours to get on the tram and then the tour was 90 minutes which was the entire 3.5 hours we had there and then some. Luckily they held the bus for all of us that got stuck (45 minutes later) after I called and let them know what was happening. I suggested a second shuttle for all of us that were stuck (which was minimum 8 people), but they vetoed the idea and held the shuttle instead. By time I arrived to the bus, I felt horrible that they had been waiting so long and I'm gutted I didn't get to see the rest of the center.
I would have thought that going in a group like we were that they could have planned it better with either some sort of express passes for the tour (if they even do that) or even by starting the tour earlier OR doing NASA first. I would be hesitant to recommend this to anyone who actually cared about seeing the center.
Response from Host
May 2018
Thank you for your feedback on our NASA Space Center and City Sightseeing Tour. I am sorry our transportation did not meet your expectations. We have various vehicles we use depending on the size of the tour. We are happy you enjoyed the information our tour guide gave and hope you learned interesting facts.
Depending on the day of your tour, your NASA experience can vary. The weekend are going to be more busy than during the weekdays, and that is not something we can control. We hope you come back to visit with us again on our various tours.