Please do yourself a favor and DO NOT USE I repeat DO NOT USE this company to hop on/off in NYC. It was my husband and my mom's Birthday, they ruined it with their absolutely super mega BAD SERVICES! I waited a few days to write this review because I knew it was not going to be a nice one. We redeemed our tickets for Bus HOHO, Statue of Liberty & Empire State at the First Bus Stop as we were told even when we booked our date and time online as it was required after we purchased the tickets and were given a confirmation that shows that we just needed it to go directly to the attractions line and show the confirmation we printed at the time of the online booking (please see picture). After Tickets were redeemed (Rep insisted that printed confirmation won't work) with the Big Bus Rep at First Stop by M&M world in NYC, the attendant told us that we couldn't take the bus because we were going to be late to the Statue of Liberty Security Checkpoint and they wouldn't let us in, we decided to take a taxi to try to arrive ontime, we arrived 5-10 minutes after our booking time, ran like 'Forrest Gump" with my mom which is 76 years old and finally once we got to the Security Checkpoint, they just scan our tickets and let us in to the Ferry to Statue of Liberty, that was it! They don't check your time, validate the ticket to enter. After we were back from Statute of Liberty we had to walk to whatever place/attraction we were going because the BIG BUS never stop on any of the stops we were waiting and waiting, we literally walk the entire day, never used the bus tickets, my mom couldn't walk anymore, we had to take a taxi to the Empire State, once at Empire State Observatory, the attendant scanned our tickets (previously redeemed) and told us those tickets were VOIDED, yes, VOIDED, which mean we couldn't enter, unable to get any help since as others wrote on their reviews, there is no Customer Service Phone Number, only the chat option and they were not available at the time, we waste our time and money, we went back to the hotel with 8 HOHO unused tickets & 8 Empire State unused Tickets, $800 worth approx.. I have been waiting in the chat for about four days now and they have no giving me any answers. I would like to ask TRIPADVISOR to remove this company from their listing and make BIG BUS TOURS stop ripping people off!!