The tour guide Jose was good and attentive. That keeps this from being one star.
All the wave runners had their seats torn up. They send you an email telling you to be there one hour prior to your tour and there is no one there to greet you when you arrive. Valet parking is $20 plus tip and you have to walk around the entire building to get to the dock they have rented for the wave runners. They have no restrooms available. There is a bar nearby, but it does not open until noon and they don't have an agreement with the bar to allow their guests in to use the restrooms, so you have to ask at the bar for permission.
After having booked the tour already 5 days prior, I received a message the day before the tour stating they are raising the price and if I want to keep the tour I already paid for, I need to pay more money. So if they get more demand, they'll bump you to get more money from someone else.
Another person on our tour showed up and found out they had been bumped from noon to 4 PM because one of the wave runners got damaged. They could have saved that guy so much time by just calling him instead of him wasting his time showing up to then find out they had bumped him.
The valet attendant had also warned us to go confirm we are actually going on the tour as they said they had a lot of people that get bumped and return to the valet not having ridden the wave runners.
We paid for the 1 Hour tour which is advertised on their website to include:
15 minutes āFREEDOM RIDEā in a big open area. From there, we start our Jetski / Waverunner Tour by touring the following:
World Famous STAR ISLAND (millionaires row)
Under the Venetian Islands Bridge
Venetian Islands (total of 6 islands)
Another 25 ā 30 minute āFREEDOM RIDEā and a āDIPā (swim) on the calm water of Biscayne Bay.
Hibiscus Island
Palm Island
We were NOT taken on the tour to:
Under the Venetian Islands Bridge
Venetian Islands (total of 6 islands)
Hibiscus Island
Palm Island
The ONLY island we visited on the tour was Star Island.
It is B.S. that they sell you one thing on their website and give you something different. If they are only going to take you on a tour of Star Island, then the website should NOT show you touring all these other islands.
If I simply wanted to ride a wave runner around in an open body of water, I would not have opted for the company that is charging a lot more money to have a guided tour.
In summary, the tour guide was good, but the website should be updated to show what the tour really offers, which is a tour of Star Island ONLY. Also, really ugly of the company to want to increase your price because they have more demand.