We booked, as did a lot of people for a 3pm ride. Just as we were about to board an Asian Tour Group arrived and were given priority over us, taking up two of the next to gondolas to the top!!! Why would you let people book a 3pm ride if you knew you had a tour arriving at that time. Smacks of bad management. Also we brought 2 Christmas baubles of a replica of the Gondola. Check them when we left to make sure all was ok. By the time we got them home several of the black plastic used to represent windows, rather that what we thought was painted, had attached itself to the plastic bag they were wrapped in and had come off. Totally rendering it useless. Don't buy them they are cheap but not cheap to buy. The service everywhere was rubbish, apart from the very friendly and witty man inside the gondola. Having said that the views from the top are spectacular, a different world.