We opted for the Big Bus tour based on review here on TA but ran in to some serious problems with the second bus we boarded. We boarded the first bus at stop one and enjoyed the narrated tour to our first destination, the Eastern Penitentiary. This driver and narrator were excellent and we enjoyed learning about the buildings and history of Philadelphia. The second bus picked us up along with several other riders in timely fashion. Our next visit was to the Art Museum. The driver stopped at #15 for a few minutes to allow riders to take pictures of the statue of Rocky and the Rocky steps. He then drove to the other side of the museum, stop # 16, where we, along with several others, disembarked to visit the museum. The driver reminded us that another bus would be along in about 45 minutes. We visited the museum and left in about 45 minutes. We waited a full 45 minutes at stop #16 then called the number we were given to find out when the next bus would arrive. A gentleman, who answered the phone, put me on hold while he contacted the bus driver. He returned to tell me the next ETA was about 10 minutes. We waited another 15 minutes then called again. This time a woman answered the phone who told us, "we don't stop at stop #16. Your driver should have told you that. You have to go back to #15 or forward to #17 to catch the next bus." Seriously? After waiting over an hour and making two phone calls we find out this is not actually a stop??? Even though we, along with several others, were dropped at this spot?
Response from Host
Feb 2019
Hello Pamgoes,
Thank you for choosing Philadelphia Trolley Works & Big Bus Company. Your feedback is important to us. I am pleased that appreciated the expertise of your guide. I do regret that you experienced a miscommunication, and apologize that it impacted your overall tour satisfaction. If you would like to further discuss your experience, please contact me at
[email protected]. When you come back to Philadelphia, please give us another try.