Great way to see any city, give you time to get your head around where everything is and what you want to go back and visit. We normally do the full loop first and then pick our stops. If you hop off too early, sometimes there is not enough time to visit a really interesting place that may have been better than one already visited. However in Philadelphia, on the 2nd day, we went to the Betsy Ross house, waited for our 30 minute pickup (with other people), first half hour passes - no bus. Second half hour still no bus so we call the company - road works not visiting this stop today. Complaint is this, the stop we waited at was stop 2 - 5 minutes from the start - the company did not send anyone to put up a sign re cancellation nor did they see if there were any people waiting to catch the bus - they just diverted. Needless to say, those of us waiting were not happy. When we spoke to the lady in charge at stop 1, she basically said it was outside her control and that was that. No apology, no action to make sure no other passengers were inconvenienced - not good enough!
Response from Host
Feb 2019
Hello Denis R,
Thank you for choosing Philadelphia Trolley Works and Big Bus. I am pleased that overall, you enjoyed your tour experience.I do apologize for any inconvenience you experienced due to the construction related road closures near the Betsy Ross house. The sales staff or guide should have alerted you to the situation. I apologize that this did not happen.We do pride ourselves on effective communication and try to alert visitors whenever there is a deviation in our tour route.