Hello Naijutza,
Thank you for choosing Philadelphia Trolley Works & Big Bus. Your feedback is important to us. I am pleased enjoyed the tour overall, and in particular, your Zoo Loop guide. All our guides provide a unique, engaging, and informative tour which incorporates their style and personality. I do apologize for any inconvenience due to microphone or equipment malfunction, and for your experience with the first guide. It is expected that all our sales and tour staff provided excellent, friendly customer service. If I can be of further assistance, please contact me at
[email protected].