Wasn't inform that there is additional charge cause of extra luggage. Cause we assume we are renting a car, not a taxi..
There was some mixed up on the pick up. When we arrived at the airport, I got a text message from the driver that he was waiting at my hotel to pick me up to the airport- what a mistake! When I called him, he said he would check but the line was cut off. Subsequently when i contacted the office, they said they would send a vehicle right away, which turns out to be more than 30 minutes late, and the driver did not even apologize.
Pick up was on time and driver was knowledgable as to where we were going. Would use service again