A SUV turned up instead of the sedan I ordered. However the car was sparkling clean and the driver was extremely professional, helpful and chatty on a pleasant transfer to our hotel in San Francisco
I found the the system to check the transfer was still confirmed a little complicated.I had to ring one number to confirm (in New York) then given another number to ring (in San Francisco). Rang them to confirm and then ring after picking up luggage. I have used other Limo companies and as long as they have your flight details name etc they track the flight and are waiting for you with your name on card. No ringing required.
Overall the transfer was good and value for money but the system was far too complicated.
Disappointing I rang from uk to confirm and was advised that a driver with name card would be at airport did not happen. After 11hour flight and 90 minutes in passport control no driver. Rang number to find I needed to go find the pick up place! Customer training needed for guy on phone who was rude and demonstrated complete lack of empathy for customer travelling long haul. Such a bad start to my trip and soooo upsetting. It's a real shame that one person can have such an impact
Please review your customer service approach
Travellers be aware additional costs I incurred in firstly ringing to confirm 24 hours in advance then having to use my UK mobile to speak to rude person in San Francisco on arrival. Should provide a 'free' phone at airport