The vehicle was not at the airport to meet us on our arrival although your website states that the flight arrival is tracked. You ask for a phone call from the baggage hall. Two things you should know the use of cell phone is forbidden in the baggage hall and also there is no signal for my cell phone ( just arrived in your country hence no signal pick up). When we did eventually manage to call the service we were told to meet the vehicle at a place in the car park that assumed that we knew the location. In future your driver should be in the meet and greet area. Once in the car the diver did not know our destination. We told him. He drove to the wrong place initially. Your team need to improve your performance as we would not recommend you to others currently.
efficient, friendly and on time. Could not have asked for more.
The service provided by the vendor was good, but despite a firm quote from Viator, an additional $10 was charged because the trip was to Crystal City which is in Arlington. The reservation showed my destination as Crystal City, but the provider Carmel demanded the additional $10 before providing transportation. I expect a refund from Viator