Absolutely BAD BAD BAD!
We landed in time on our flight from Munich, Germany.
We had to wait at passport control more than one hour and a half as there was a long line. While waiting at passport control, the mobile phones are screened by the Police and so they do not work.
When we finally exited passport control and baggage claim, we called your numbers to be told that the driver had already left after waiting one hour because we did not answer our phone! And we had called in advance days earlier to confirm our schedule! We insisted few times, calling also other numbers provided by your service, but to no avail!
The only thing that we could do, as advised by your dispatcher, was to take a local taxi and pay it on our own.
So we had paid in advance for your service which we could not use, and we lost all our money!
BAS BAD BAD
Never again!
Excellent service, great car and a really nice way to get from the Airport to the town centre. Driver really good, polite and helpful and pointed out sites along the way.
Service works really well, but you have to call and confirm about 24 hours in advance. We forgot but still the driver was there in about 10 minutes from our call.
Directions to pick up point simple and so much better than bus option.
Same as with the transfer hotel to airport--it did exactly what I wanted. Clean, comfortable, helpful and on time. Only complication is that you have to ring the company when you get through immigration and collect your bags. I was expecting problems with this but it worked exactly as promised.