Avoid - Avoid - Avoid - a totally un-reliable service, I was left standing at the airport for 30 mins - my booking, which I reserved 4 weeks in advance was not there, when I called the company after arrival, they advised me in a very rude manner, that my booking was for the previous day. I advised that I had the voucher in my hand and it stated the date that I arrived. I quoted the reference as well - again I was told that it was my fault and that I booked the incorrect date. at this point was irate with the agent, who then threatened me that he was finishing the call as he was only doing his job in telling me the info he had. I eventually arranged a car - 30 mins later, and then was told that I had to pay the driver an additional 35 for tolls - when I stated this to the driver, he didn't know what I was talking about as there were NO TOLLS between the airport and my destination.
A total Rip off service - Avoid
I have reported this on previous occasions, but the response from Viator is - the agent had stated they are not responsible, therefore this company takes NO responsibility for bookings that they accept. - A rip Off - A total Scam - Avoid
Didn't turn up for us - absolutely horrified - when my wife rang they said that we were supposed to ring you - not on our documentation!! Will certainly never recommend u to anyone - the person whom my wife spoke to was extremely rude and put phone down on her - great for good old American hospitality!!!! Gerard Doherty
The trip was purchased through a third party. I wish I had known upon purchase that there was other fees involved. I was told by the transportation operator that there would be fees so I was prepared. It would have been more appropriate if they were upfront at the purchase of the transpiration arrangements.