My husband had booked this as a surprise for my birthday on a Thursday night to do Saturday morning 07/08. We drove 3 hours to Chattanooga to do this experience. We arrive about 30 minutes early and wasnāt able to get into the location. He called for help and thatās when we were told, āoh, Iām sorry to w helicopter is down for maintenance wonāt be back up til next week, Iāll give you a refund.ā Then proceeded to tell us Iāve been ācallingā everyone as theyāre booked to let them know. I call BS. It was booked on a Thursday and you had ample amount of time to let us know! We drove 3 freaking hours to be stood up! Absolutely poor business management!! I would not recommend this to anyone just based on poor customer service and lack of concern that people have came so far and had to readjust their schedule and time due to your poor business skills. Do better, be more considerate of those wanting to partake on your activities!! Needless to say we were very let down as this was part of my birthday gift.