My husband had booked this as a surprise for my birthday on a Thursday night to do Saturday morning 07/08. We drove 3 hours to Chattanooga to do this experience. We arrive about 30 minutes early and wasn’t able to get into the location. He called for help and that’s when we were told, “oh, I’m sorry to w helicopter is down for maintenance won’t be back up til next week, I’ll give you a refund.” Then proceeded to tell us I’ve been “calling” everyone as they’re booked to let them know. I call BS. It was booked on a Thursday and you had ample amount of time to let us know! We drove 3 freaking hours to be stood up! Absolutely poor business management!! I would not recommend this to anyone just based on poor customer service and lack of concern that people have came so far and had to readjust their schedule and time due to your poor business skills. Do better, be more considerate of those wanting to partake on your activities!! Needless to say we were very let down as this was part of my birthday gift.