As we were spending 3 days in Port Canaveral prior to our cruise, we booked this shuttle package as it was a good price and seemed convenient. When we arrived at MCO our driver texted us to arrange pick up and stated he had vehicle troubles and had to use a smaller vehicle. He never spoke for the entire 1 hour ride to our hotel and when I asked how much it would cost for a trip into Orlando from Port Canaveral, he instructed me to call the office. So much for customer service. Our transportation from hotel to port was fine, though he never spoke to us again. Upon our return from our cruise, I received a text stating they had vehicle issues and wanted me to change my plans and depart 30 minutes earlier and share a ride with no offer of compensation. I refused this offer and they had a Uber driver pick us up. This shuttle service does not deliver on what they advertise.