The man at the check-in could not have been more rude and disrespectful when we arrived at 5:30(per the confirmation) only to find that the van had left us and he said we should have arrived at 5:15. When I asked him to show me where on our confirmation it said to arrive at 5:15, he just said, āitās thereā although I scoured the confirmation, it only said 5:30, and he continued to respond rudely and aggressively toward me. I gave this two stars because the van did return for us, and the guide was nice and knowledgeable. However, donāt expect to see tons of wild horses. We saw four fairly close, drove around on extremely rough roads for an hour looking for the herd, which was so far away we could barely see with binoculars. They were unable to travel down many of the roads claiming BLM wouldnāt permit it. But itās public land, so not sure why. And being public lands, you can google and find exactly where to do this trip on your own. They even have signage at the road for you. Not worth the money, in my opinion. The entire trip was no more than two hours door to door, not the three indicated. And definitely because of how we were treated I wouldnāt recommend. If you book, make sure to arrive 15min earlier than your confirmation states!
Response from Host
Jul 2021
Oh boyš¤¦š»āāļøSo first off the tour leaves our shop at 5:30.Everybody else on the tour managed to be there by 5:15 and got signed in and were loaded up in the van by 5:30 and left for the tour.When you show up at 5:35 and the tour has left then we have to turn around and pick you up then that took away from the amount of time that we could be out there and other people then had to sacrifice their time to drive back around to pick you up since you were 20 minutes late.Everybody else made it there on time.
Also the BLM does not want people driving around out there because of they are trying to eliminate our horse herds,So they have started not maintaining roads out there.So since the roads are all dirt and have huge ruts,or you have to drive through creeks this makes them impassable.Yes the public can just go out and drive around but since they donāt know where there are wash out areas,roads that just stop and huge ruts out there I woukd not recommend taking the chance that you are going to get stuck,no cell service,and trying to explain to a tow company where you are may be interesting.Our guides donāt go on certain roads because they are not safe.You are welcome to go out there though but make good notes about where you are so that you can call a tow