Only friendly interaction was from the manager explaining the ride. After that, all downhill. I suggest you get rid of all the "cowhands" and replace them with customer-oriented, friendly and talkative folks - they are out there. No introductions, at times gruff, condescending & actually yelled at customers a couple of times. Ride was boring, basically 40 minutes in the woods with 5 minutes at the Rim - no group pictures offered. Rode very tired horses that just came back from another ride. We do a lot of these rides around the country - you can do better!