Have you ever had your trip spoiled by an airplane technical issue? Well, I almost did. We had two tickets on the land and sea tour bought through Trip Advisors. Our plane was delayed from LAX to DC, causing us to miss out a connection to Savanna. We were rebooked to later flight, but that caused us to miss the 10 AM EST land tour. I called Kelly Tours and told them our situation, expecting to be told, sorry you are out of luck – but instead – they offered to rebook us on a later tour and even split the land and sea tour across two days so we could make both. Talk about going above and beyond! We have since completed both the land and sea tour at this point, and I will say our tour guide for the land tour (Dennis) was funny, knowledgeable, and outstanding. He went above and beyond to make the tour memorable to everyone on the bus. The sea tour was good too; I will say, sit on the top floor as the second floor is hard to hear the tour guide over the PA. Overall, worth the cost and Kelly Tours is incredible. Thank you, Kelly Tours, for saving our weekend in Savannah!
Response from Host
Dec 2018
Thank you for the kind words, Shelly! We're so happy that your visit to Savannah, and your tour with, went so smoothly after the difficult time you had getting here. Missed flights are no fun, but we're always happy to help however we can so you can enjoy your visit to Savannah. We really appreciate you taking the time to share your experience with us, and we hope to see you again on your next visit!