Hey Rodger, I'm sorry you were disappointed with your tour and the experience you had on your second visit. I believe you went out with Troy and Paige and did request them, they were both on the schedule and they both called out sick. Per your request note, "We are requesting that we have Troy and Paige as our "Team". We just had a really fun time with them. If they are not available we certainly understand!" we assumed you'd be happy with another team, our apologies for not communicating this to you ahead of time. We attempt to fulfill every request, but sometimes it's just not doable.
Our apologies on the heater, it's always tough on the coldest days of the year. I will make sure all captains start the heater earlier.
In regards to the violations, I did review the photos and do not see any obvious violations. But, I would like to discuss this further with you as I am not on the water every tour. We are conservations, and always want to ensure we're sharing these magical animals in a way thats safe for them. Please email me at
[email protected] or call 352-564-8687 Wed-Sunday and request to speak to Erin to discuss further so we can use this as a learning experience.