We had a horrible experience. They sent us to a location where they have another helicopter business, me and my partner were confused and stepped in to check in thinking they would send us out on a shuttle, they were kind enough to help direct us to the right company, we called for the shuttle when we get there they claimed we were 4 minutes late and charged us $50 per person. This is a fraudulent sales tactic. The woman at the location was so rude and condescending, we will never support this business again.
Response from Host
Jul 2022
If you would have read the directions and follow them you would not have been late. It is customer responsibility to call when you arrive at the pick up point, instead you went inside another helicopter company. If a person is doing their job they are not rude just because you had to pay your late fee, it is not fair for other passengers who are on time and followed directions to wait.