I'm so disappointed in booking this tour thinking it was out of Kona. Had trouble getting reservation details to show and had to leave with group. When info finally came through, saw it was out of Hilo. When tried booking, was already within the 24 hour timeframe. Have used Viator many times this trip, so used credit dollars. So not only lost tour fee but Viator credit dollars!! Left message as soon as confirmation came through that Hilo location would not work. We were 10 minutes late to Volcano VC. So wanted to see erupting volcano. I'm a 19 year NPS retiree and try to visit all NPS sites. So disappointed.
Response from Host
Feb 2025
Aloha Sue! Stephanie Here with Safari Helicopters. We were truly sorry to hear of your plight and regret that we were unable to assist you with this. Mahalo for the reminder to others: Check all the booking details prior to confirming a reservation as it is likely that the booking agent( Viator etc.)has a cancel or change policy.