Good Afternoon Dan D.
We're so sorry that your experience did not match your expectations. This is on us for the lack of communication, the cruise operates from 2 Piers. Pier 83 is located at 42nd and 12th Ave and has departures at 10:00am. You can also take the Cruise at Pier 16, which has departures at 10am, 11:30am, 12:45pm, 2:30pm, 3:45pm, all this information is post upon purchasing tickets as well on our website, app and on the redeemed receipt paper tickets. Please also keep in mind, you have 5 days from date of redemption to utilize it. We always aim to deliver a great encounter and we regret that we missed the mark, staff are to inform passengers of this information. They are also expected to treat our guests with courtesy, respect and kindness. We appreciate you providing names and descriptions of the tour guides and drivers that you had on your tours, to
[email protected] as this information helps us with coaching and retraining. With that said, we hope this one incident doesn't deter you from touring with us again.
Kind Regards,
BBTNY