Just got off the bus on the uptown line, Richard Lewinski is RUDE RUDE RUDE. Called out a passenger in front of everyone because they misheard an information by saying “don’t be like the boy in the front”, and when confronted kept repeating you should listen it’s your mistake i didn’t do anything wrong and blah blah blah. Otherwise, the live audio he presented was boring, treated us as if we’re in a classroom (no talking). All in all, he took the fun out of our trip.
So thanks a lot RICHARD LEWINSKI
Réponse de l'hôte
Oct 2019
Good Afternoon LailaElMerigy,
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. All of our staff are expected to be professional at all times, and any behavior short of that is unacceptable and will not be tolerated. We appreciate the information, we can assure you, upper management will follow up with this guide and disciplinary action will transpire. We hope to resolve this to your benefit and earn you back as a customer.
Kind Regards,
BBTNY