Hello,
We regret to hear your experience with us was negative. We apologize for the inconvenience when you tried to redeem your voucher. We encourage all guests to redeem their vouchers at Stop #1 as this is the first stop on our tour and we always have customer service representatives stationed here to assist guests. Unfortunately, we do not always have representatives at all stops to help redeem tickets which is why the agent on our live chat directed your group to Stop #1. We also apologize if any of our staff members you encountered were rude. We absolutely do not condone this behavior and we would like the chance to look into this. If you have a description or name of the staff member, we would greatly appreciate it if you could send this in to us at
[email protected]. Any other details, such as time, date, and location, could also help us with the investigation.