daniellegZ7743HH
Oct 2021
I’m not sure there was anything redeeming about this experience. Given that it was Marathon weekend, the traffic in the afternoon was atrocious which was not their fault. However, they did not do anything to communicate what the plan was and refused to let people off between stops. It took us an hour to get from the southern portion of Grant Park to the Wrigley Building. There was also no talking or Chicago history being given during this lengthy delay.
We were also very very disappointed with the information shared about Chicago while on the tour. One bus driver never even mentioned city hall when we passed it. The recorded portions of the tour were silly and I felt as if I was being treated like I had the attention span, interest and intellect of a six year old. We rode with a second bus driver, Ricardo, whose humor was used to mask the lack of details he knew. When he drove passed city hall, he did mention the building but then made a comment about the Mayor which indicated his disapproval of her. Something that should never happen on a tour with people from, potentially, all political persuasions.
Odpowiedź od gospodarza
Oct 2021
Dear daniellegZ7743HH,
Thank you for taking the time to leave a review. We appreciate all feedback. Good or bad, this helps us know what to work on. However, we are very sorry you did not enjoy the tour. Unfortunately, we can not let people off anywhere other then the approved stops. I know it may sound easy to just open the doors and let people off, but we have approved stops by the City of Chicago and that is the reason we can't let our guests off in between them. Again we apologize for the inconvenience.
We do hope you give Big Bus another try in the future.
Kind Regards,
Cindy R