Hello,
We apologize for the poor experience you had during your visit. Unfortunately, there were several parades and city events taking place in Mahattan which did cause delays and detours on our route. We try our best to efficiently and safely transport all of our guests and are very sorry if this caused you any inconvenience during your trip. If possible, can you please reach out to us at
[email protected] with further details on our booking so we can look into this further?