We purchased the 3 day passes. Firstly, the loading at the main stop at Time Square was slow and disorganized. The hop off, hop on is misleading. We waited 20-30 minutes several times and once, after 30 minutes of waiting without seeing a bus, we chose to take the subway to get back to our hotel. There is another bus tour company in the city that I wish I wouldn’t have used. We saw their buses (4 to be exact) pass by while we waited for one of ours to show up. When I contacted customer support regarding my poor experience, I was told they would “escalate my complaint to the appropriate department” HUGE Disappointment, do yourself a favor and go with the other company.
Odpowiedź od gospodarza
Jun 2022
Hello,
We are very sorry to hear about your experience and we would like to look into this further. If possible, can you please reach out to us at
[email protected] with further details on your booking, such as the order reference, date, time, and stop number this occured at?