LifeisTooShort69
May 2018
I was really looking forward to this waterfalls tour on the last day of my Portland trip. It was one of the things, in additional to my food tour the previous day, that I had as the highlights for my vacation.
Unfortunately, the trip was cut short because of an injury.
I was the first to be picked up by the van, and then we made the rounds to get the rest of the group. We had roughly a 30 minute drive up to the first stop, which was the gouge I believe. The views were incredible and post card worthy. The tour guide was very friendly and informative along the way, which helped time on the long drive pass fairly quickly.
However, once we had gotten to the stop one of the guests was blown over by the wind or something to that effect, twisting and breaking her ankle or leg. I do not recall what was the actual injury, but the end result was the tour had to be cut short so we could get her to the hospital.
They originally offered a discount on a reschedule for a future tour, then a full reschedule/refund (guide had to get permission from home office I guess?). I was leaving town the next day, so I could not do a reschedule sadly, but they did issue a quick refund to my credit card. I received it while we were still at the gouge before heading back to town.
This is a very professional outfit with water, snacks, and a professional knowledgeable guide. I will look to reschedule my tour(s) upon returning trip to Portland.
Odpowiedź od gospodarza
May 2018
Hi LifeisTooShort69-
Thank you for the honest review and that we still managed to earn a five star on such a limited tour! We wanted to let you know that the guest ended up with a dislocated ankle, rather than the originally feared broken ankle.
Due to the inconvenience of the group, we did immediately offer full refunds AND a complimentary rescheduled tour for all those that were impacted on this tour. That means you have a credit for a free Half-Day Columbia River Gorge Waterfalls Tour with us when you return!
Safe travels and we hope to see you again soon!
Thank You,
Wildwood Adventures
** For anyone reading this review, the customer stepped down funny when unloading from the van. Please be super careful when getting into and out of the vehicles, as it is the most common time to slips. **