Okay the good first -- the show and the meal were outstanding! The venue is comfortable and the staff courteous and helpful. I'm glad we picked this luau option, especially for the show.
Now some critique: the description of the process is a little vague when it comes to the pick-up option. Since we weren't staying at a registered resort, we had to find a location nearby but then had challenges with dealing with parking there. The other factor was it said be there at 3:30 for pick-up, but we didn't get picked up until 4:30 -- and we were one of the first stops! By the time we got there, we were able to do our train tour before the meal started, but just barely. It would have been nice to have known this, as we might have opted to just drive to the location (and save ourselves that extra cost), so as to see more of the expansive property.
A note to parents -- the show is long and if you've young children they're going to have an issue sitting for so long without getting cranky/tired/bored. Not saying don't go with your little ones, but be aware that it's a LONNNGGG process especially if you do the train tour ahead of it (which I would do with kids).