The Carmel service is reliable in itself and the price quoted is reasonable if you are a large group of 5 like us. We used it 4 times in NY. but you have to confirm each time after booking (by phone, sometimes an online link is also available, which is difficult to find), otherwise the time and meeting point are sometimes not taken over, even if you have specified it. On arrival at the airport, you have to call again to arrange a meeting point. For us this was always an expensive international phone call and it was sometimes difficult to communicate directly with the driver. Some hardly speak any English. The transfer costs the price you pay in advance and (be careful!) a non-transparent and very different toll fee in addition (sometimes $20-35 more!) AND the drivers DEMAND a tip of at least 20% of the total price. If the tip is lower, you are harassed, so that we got the impression that the drivers don't get anything from the transfer money paid. The cars have all been clean and the drivers drove safely.
Odpowiedź od gospodarza
Aug 2024
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.