This is the second time we have booked this tour with viator - the same tour last year had to be cancelled because of illness. Contact and evidence for insurance purposes were handled superbly. This time the booking process and the redemption of the paper booking was swift and pleasant. The first time we used the tickets the staff were excellent, the process slick and the whole ecperience smooth and we experienced no issues. For future "city" holidays, we would certainly explore what viator had to offer, and if there was a package which suited our needs we would not hesitate to book. Having the tickets helped the smooth entry to museums and landmarks - all the staff who met and helped us were excellent and took any stress out of the relatively short time we were in New York as "tourist ".Quick, swift, excellent - plus the luxuary to tailor make and book from home.
Great value and worth the money easily if you can go to everything The audio at Empire state is excellent.
CityPass is good to avoid long lines in major attractions and it serves as a guide on what attractions to see. Me and my girlfriend really enjoyed it! We didn't get to use all of it but still it was worth the time and money!