I booked this tour at random as had no experience with Viator before but it turned out to be really good. Overall experience was awesome, right from timing, choice of stop-overs, guide and stay arrangements......each and every thing was super and professionally managed. Our tour guide Beatrice was amazing with good knowledge and she exactly knew how to lead a tour. I highly recommend my fellow travellers to book this trip and they will remember the experience.
The start of the day laid foundation for what was to be experienced during the next two days. The bus arrived late for about one hour and every one after reporting at the office was standing on the footpath with the luggage waiting as even the tour guide even did not have the information when exactly the bus would arrive. The people started assembling from 6.15 itself so it was tough to wait for nearly two hours before the bus could arrive and start at 8.00 hrs. However, only a temporary driver was given and there was change of driver after about 40 min drive. Fortunately there was no time loss in this.
The driver accompanied to the falls was good but he was too helpless as the bus air-conditioning did not work for the last 3-4 rows making it unbearable for the tourists. The guide tried her best to get the replacement but the replacement was provided only at Niagra falls next morning for the return journey. And the sad part was that the bust replaced was even worse as it was not even cleaned properly for the floor was littered with food items. The AC was over cooling and there was no way to control it. So the driver kept on switching on and off the system to manage. The tour guide told that she requested for a new and good bus but her request was not heard and felt sorry about it. The bus bogged down twice on way back and only God helped us as driver did not have any clue as to what was the problem but it restarted at it's own. The public address system of the bus too failed in the afternoon which made it difficult for the guide even to make announcements. The video player too did not work so there was nothing which could engage the passengers on the long journey which had widely varying temperature inside. Though the hotel arrangement at Niagra was good but the itinerary could have been more thoughtful to include stop at one of the lakes around and/or visit to vine yards/ breweries. Wish it could be better!
A great trip. In spite of the long journey, it was well punctuated with breaks and passed quickly. Our experience at the Falls was wonderful. Accommodation was very good and there was not too much hanging about. We enjoyed the shopping on the way back. The tour guide could have been more easily recognised, although he seemed to know exactly who was with him and kept the group together. I would recommend this trip.