This tour was extremely disappointing.
Firstly, there was no functioning wifi on the bus and this was a major point for me for selecting this tour over others. had asked the tour guide about the wifi and he just shouted the name and when I stated it had no connection/reception, he did not care at all. There was no reception at all points of the bus and others I had talked to also said they could not get any wifi. I am extremely disappointed that this feature was expressly stated by viator as an inclusion and yet it was not available at all.
Secondly, I did not like the attitude of the tour instructor. He seemed very cold and unapproachable. He also seemed to be in a huge rush to make it back to NYC as early as possible the second day - much earlier than advertised. He insisted that we leave at 6:30am. I was travelling solo and the furthest room down the corridor of the hotel and was a few minutes late to the bus. I apologised however the tour guide yelled at me which I strongly did not appreciate and made me feel uncomfortable. After departing the hotel, we went to a buffet breakfast in which I was last to return to the bus again as I was last in queue for the buffet and had to wait for the replenishment of food and a clean table. Again, I was yelled at as the instructor was in a rush.
Despite my "lateness", we made it to the maid of the mist TOO early and had to wait for some time before the ticket booth opened - it was early and freezing! Who wants to get drenched when it's so cold anyway?! My few minutes of lateness did not delay the group at all and yelling was unnecessary. He also made remarks later like "OH, you're here" in an unfriendly manner.
The shopping was disappointing as we only got 1 hour as the instructor was rushing to get back. They were great shops but sprawled out so impossible to experience it fully. Not really a highlighted feature of the tour as advertised. We returned early at around 6pm and the instructor requested tips.
Though it seemed a lot of money it was amazing value. Guide stays with you night and day and was really entertaining and knowledgable. Also lots of regular stops for food and at good budget quick turn around well chosen spots. Accommodation and planning was excellent too. Wifi on bus sporadic
Nice tour guide but questionable history lesson. Bus driver nice but didn't speak English. Beautiful scenery unfortunately it was a rainy weekend. Bus ride seemed long, but the movies helped. Only Americans on the bus but everyone friendly.