Myself and my wife, both Senor Citizens, took the above tour on August 7th 2014. Though the attraction is good, the organization is terrible. There is no Coordination. At Spencer Whistle Stop, we got down the train and went to rest room before getting into the Van which takes us to the Float Boarding place. By the time we came from bath room and moving near to the Van to board, they started the Van. They did not stop in spite of YELLING TO OUR FULL THROAT RUNNING BEHIND. NORMALLY NO PEOPLE WILL BE THERE AND WE DO NOT KNOW HOW LONG WE COULD HAVE STRANDED.
Luckily, one Chugach Guide who came on his personal work , took us to the boarding place on his Van, with difficulty , because he also does not know exact Boarding place and there is NO CELL PHONE SIGNAL in that area. When we reported this to the Manager , he did not regret for what he has done. He is not even aware that we are left out.
Further, they are not giving truthful information on their website.
1) They have given rain coat only after a lot of insistence though it is raining.
2) They said it is suitable even for2 year kids. In fact, even adults feel difficult to take the tour when it is raining and most of the days it rains. We were in rain and chilly wind for 3 hours continuously and there is no option to drop the tour once you board the Float. THEY SHOULD GIVE OPTION TO DROP RAFTING DURING RAINS.
3) They mentioned Hearty Snacks will be given but THEY DID NOT GIVE EVEN A CUP OF TEA AFTER 3 HOURS DRENCHING IN RAIN.