Good Afternoon Patricia,
Thank you for taking the time to feedback as we refer to our customers to better our services. The bus route and the map, we are up to date on all data channels. Please keep in mind, we've witnessed detours that we don't manage because of the holiday season, we've even encountered gridlock congestion. Please know that we are pursuing our roads laid out by the Department of Transportation and doing the best we can, to still provide a chance to explore the city.
Please know that we do provide heat in the bottom but we do experience issues on the icier days. We still recommend that our guests wear as many layers as they need to get through the cold temperatures as our buses are open with Double Decker top buses and there is no heat on the top. With that said, we appreciate a bus number or tour date, time, location to
[email protected] as we track such concerns to be serviced immediately.
The guides are qualified to deliver a commentary that is both cultural and entertaining, to illustrate the past of different buildings and sites, and to provide information and facts regarding Manhattan and all of our tours do provide live guides. That said, we sincerely hope that this one condition will not dissuade you from riding Big Bus in the future.
Kind Regards,
BBTNY