Charles & Gabe were our zipline guides. The day we went wound up being rainy all day, and these guys made sure we weren’t going to have a bad time just due to the weather. The company provided rain gear, and offered packs for personal items or a lock box to ensure nothing of value was lost. The day consisted of 7 zip runs of increasing length/height. Both guides were great at informing us on local history and plant/farming. Much of the run was through old sugar cane farming area which has been since repurposed with other crops...both gave us some local perspective and history on the crops, and we had the opportunity to grab snacks off of trees as we went through the course. The last 2 runs were spectacular, running 1/4 mile and then 1/2 mile. The final run took us across a waterfall chasm that was breathtaking. Afterward, they offered to give us suggestions on local places to stop for lunch or fresh produces. The runs are great for beginners or experienced zip liners. We’ve gone before in other locations and enjoyed ourselves, and we had members in our group who were first timers and also had a great time. Our guides did a great job of accommodating all skill levels. Both Charles & Gabe were incredibly personable as well, and we had a great time just chatting with them as well. Overall, it was about 2.5 hours or so...probably a bit quick because of the weather, and I can see it going closer to 2.5-3 hours with less rain. They showed great concern for safety and comfort, both with the gear as well as nerves for those less experienced. Highly recommend this zipline when on the Big Island, and can’t thank Charles & Gabe enough for a fun time.