So the observation balcony is a must in NYC, however for the price paid they should offer a bit more.
The entrance lobby is very dramatic, elevator ride builds tension and once the door of the elevator opens there is a bit of disappointment cause you are just there in a lobby that doesn’t match the drama of the entrance lobby, no welcoming staff, no greetings, and not even amazing view till you go to the windows or go out to the balcony.
Would have been nice to have a greeting team that explains a bit about the view and the different areas on NY that are all around, maybe even add some signes naming the names of the neighborhoods in view.
Apart from that, the view itself is amazing, the glass balcony is an experience of its own.
Oh, and expect to be offered merchandise all over the place.