I booked this tour directly with the company, not through the cruise ship. The receipt I printed out after purchasing the tour, stated we would be picked up on the pier near our ship. The morning of the tour, I had a voicemail asking if I “intended to make your way to Skagway “. You see, our ship docked in Haines, not Skagway. So despite what our paperwork showed, we were responsible for transportation to Skagway! When I asked why our paperwork showed we’d be picked up at the ship, I was told “that was a mistake”. Not my mistake, but I still was without a way to get to Skagway. Apparently the fast ferry sells out weeks in advance! Yes, they refunded our money in full, but that was little consolation for missing an excursion I’d looked forward to for months! From now on, I will only book through the cruise ship!