this company sold us tickets for a night tour and did not have buses available to deliver said tour, we were in line for 1.5 to almost 2 hours and they stated that every 30 min a bus would pass by, LIES. I returned to the sales person and they went back with us to the bus location to discover chaos in the lines, the sales person agreed to provide a refund at the end of the shift and I returned the tickets and trusted their sales agent. They have not provided a refund, I filed a complaint with the credit card company and they lied and said that I used the tickets. HORRIBLE COMPANY... DO NOT USE
Одговор домаћина
Feb 2019
Dear guest,
Thank you for bringing your case to our attention.
We strive to ensure all of our customers have a positive and memorable tour so we understand your frustration with any issues that may have prevented you from fully enjoying your touring experience.
Our Night Tour buses run every 30 minutes depending on traffic conditions. We regret to hear you experienced longer and than usual wait times.
I am confident that was an exception to our usual high level of service and hope you will consider riding with us again.