After confirming the day before to the New York booking office (and being put in a queue for 10 mins at international rate), we arrived at the airport, collected our luggage and called the local San Fran number on the voucher, as directed, to confirm with the driver that we had arrived. This number was incorrect and didn't work. As such we had to call New York, were put on hold again and then eventually managed to get a number from them. It turned out they gave us the number for the wrong local company which caused much confusion. After a third call to New York we finally got the correct number and no apology. We then managed to make contact with the company in San Fran over an hour after we arrived. The problems on the return journey were even worse - see separate review. Do not use Carmel Cars.
Driver rang when he was outside the hotel, he was early but this was fine by us as we were ready to go, had a lovely jeep was luxury smooth ride straight to the airport cant fault the service at all was great.
Driver was early for pick up. I didn't have to wait around for the car. Thanks for that!