Picked up as scheduled with no problems. Would get 5 stars except for the lack of full disclosure re the tolls - i.e. need to pay tolls to airport and back to city.
Excellent service very quick and reliable, only thing that was not OK was some drivers make there own tips but overall great company
The driver was on time, the car was clean and the journey quick to JFK but the driver used his mobile phone twice for a personal call (a photo of his wife(?) appeared on the screen when the phone was ringing) and it wasn't hands free and it wasn't the phone that was attached to the dash board on the car. I also had to pay $20 for the toll (not sure this was correct and I have emailed the company separately). It is a good idea to pre-book a car from the hotel to the airport though as you don't have to worry about getting there. I think however though next time I would chose a different company.