we accept it was 3.30am but the driver didn't help us with bags, blatantly asked for a tip/toll money before we set off and drove at a ridiculous speed in the pouring rain, probably because she had another pickup to do! This is an ok company but there are lots of others to choose from!!
Driver arrived before scheduled time and was courteous.
Traffic was heavy so I know he was trying to skip traffic as much as possible (although we had left plenty of time for the journey) but our driver was pretty dangerous. He used his cell phone several times, drove dangerously (even over a car park) and then got very angry when we didn't tip him. We paid for the trip in full and then also for the toll fees- I don't think your drivers should expect a tip for poor driving.