Driver right on time for our departure, he loaded our luggage into the vehicle and drove us efficiently to Newark Airport (if a little to fast for our liking), dropped right outside our departure doors and unloaded our luggage.
Very disappointed. I had 3 pieced of luggage and had to walk 3 blocks including crossing a major road to find my private transfer. The reason I booked it was to save me this trouble. Next time I will grab a cab right from the front door.
The ride from Newark to manhattan was very disappointing as it took well over 2.5 hours. Traffic was heavy but, we had to wait 30 minutes for our driver to arrive and when he did, we got in the van, drove 2 mins to another airport entrance where he then disappeared for 15 minutes inside the terminal. I think he may have been looking for other passengers. However, the driver from manhattan back to JFK arrived week on time and quickly got us to the airport in plenty of time without driving crazy and that's why I've awarded the 5 stars. Because of the price I would use again.