Waited an hour for the shuttle despite being told it would arrive in 20 minutes. Dispatcher gave misinformation about ETA and we were all left standing on the curb. Very disorganized. I would never use this service again.
I do not recommend this shuttle service at all. First of all, We waited for more than two hours for someone to come pick us up ! This is simply unacceptable because it was written shuttles every 20-30 minutes. Secondly, we were absolutely not well informed : we did not know when the shuttle was going to arrive nor why it was that late, which was very frustrating. thirdly, people who arrived after us, got picked up before us which is absolutely not logical. Finally, after 2h15 of waiting in the airport, our driver arrived without even apologizing for being that late or saying hello or expaining the situation which is very impolite and unfriendly. I regret paying over 60 bucks for a very-low quality service, next time I'll take the bus : cheaper and faster.
We were picked up on time and the service on the phone and on the way to the airport was great. Thank you for a great service!! We will be using you guys again hopefully soon!