This transfer was very smooth and trouble free, save for the guests who were not ready for pickup! Got to the airport in ample time and free of trouble. Would definitely use this service again and would recommend it to others.
The booking process was simple and price comparable with other similar services.
On arrival we were able to quickly locate where the transport was leaving from. We were advised that the bus would collect us in around 1/2 hour, however within 10 minutes an announcement was made that the bus was waiting. We were transferred to our hotel in a timely and professional manner.
Our plane was delayed by 2 hours but as soon as we could we went to the transportation desk and produced our voucher. They phoned Viator and told us that the transport would be about 20 minutes. It was in fact an hour later and was. It the transport we had booked - a 14 seater instead of an 11 seater. The driver would not accept our voucher as it did not state 6 adults on the first page although it did in the other pages. We had printed off everything provided. The driver phoned his office and then passed the phone to my niece who had to explain the problem and persuade the driver to take us. Finally he agreed but it was very embarrassing and the other passengers were frustrated with the delay. It seems Viator had subcontracted the transport to another company and they had no details of our booking. I would not book this again, very frustrating.